I need help

Privacy and Data Policy

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. For all the data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us at [email protected].

1. How We Use Your Information

To provide our service, we must record information about you. In this section, we will outline how we will use your information.

1.1 Personal Data

Your usage: we will collection information regarding your activity across our website. This is achievable through using and setting cookies on your device or browser. For more information about cookies and how to disable them, please read our Cookies Policy. The data collected would inform our decisions to improve your overall experience across our websites and services. Such data could include: the page visited, the time spent on our websites, link navigations, etc.
Data for transaction or sign-ups: when signing up to our services, data that you provide us will be collected to complete the transaction. We use Stripe as our payment service where they will handle the processing of the transaction. As stated, we are Data Controllers of your information. To find more information regarding payment, please read Stripe’s Privacy Policy. In addition, after a successful transaction, you details will be used again with another service called Okta to create your account. They are an authentication and authorisation service which is an integral part of our service. Again, for more information on how your data will be handled by Okta, please read Okta's Privacy Policy.

1.2 Device Information

Device attributes: information about your device such as the type (mobile or desktop), browser type, and operating system will be collected to help us understand how we can make our products better for devices you use.
Location: we collect information about your local region help us understand the audience that we are providing our service to. Your precise location is not determined or recorded as we are only interested in the local area. This data is achievable through the use of cookies (see below).
Cookies: we use cookies in your browser to track usage and save information to improve your overall experience. Common uses includes saving logins and passing on data to complete transactions and requests. For more information regarding all the types of cookies we use, how we use them, and how to disable them, please read our Cookies Policy.

2. Log Files

Train In Blocks follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

3. Third-Party Privacy Policies

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Train In Blocks, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on websites that you visit.

Note that Train In Blocks has no access to or control over these cookies that are used by third-party advertisers.

4. Children’s information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Train In Blocks does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

5. Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Train In Blocks. This policy does not apply to any information collected offline.

6.1 Overview

We are a Data Controller of your information.

Train In Blocks' legal basis for collecting and using your personal information depends on the specific context in which we collect the information. This includes when:

Train In Blocks needs to perform a contract with you;
you have given Train In Blocks permission to do so;
processing your personal information is in Train In Blocks' legitimate interests;
Train In Blocks needs to comply with the law;
Train In Blocks will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us at [email protected]locks.com or through our help page on our website.

In certain circumstances, you have the following data protection rights:

be informed about how your data is being used;
access personal data;
have incorrect data updated;
have data erased;
stop or restrict the processing of your data;
data portability (allowing you to get and reuse your data for different services);
and object to how your data is processed in certain circumstances.

You also have rights when an organisation is using your personal data for:

automated decision-making processes (without human involvement);
and profiling, for example to predict your behaviour or interests.

Under the GDPR, you have the right to access, rectify, port and erase your data. You also have the right to object and restrict certain processing of your data. This includes:

the right to object our data processing for direct marketing like email campaigns. You can unsubscribe from our emails through the ‘Unsubscribe’ button at the bottom of our marketing emails;
and the right to object to our processing of your data where we are performing a task in the public interest or pursuing our legitimate interests or those of a third party.

6.3 Data retention, account deactivation and deletion

We store data until it is no longer necessary to provide our services or until your account is deleted — whichever comes first. This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs. If you remove a client or unsubscribe from our service, all of your details and information will be deleted after 6 months. You won't be able to recover that information later. During the 6 months, you account status will be deactivated. If you choose to reopen the account, you will still have your basic information available so that we can continue our service to you.

6.4 Responding to legal requests

We access, preserve and share your information with regulators, law enforcement or others if we have a good-faith belief that the law requires us to do so. We can also respond to legal requests when we have a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognised standards.

Information we receive about you (including financial transaction data related to purchases made) can be accessed and preserved for an extended period when it is the subject of a legal request or obligation, governmental investigation, or investigations of possible violations of our terms or policies, or otherwise to prevent harm. We also retain information from accounts disabled for terms violations for at least a year to prevent repeat abuse or other term violations.

6.5 Notification of policy changes

We will notify you of our changes only if you are an existing customer though email and through our web application. When you sign in on new policy changes, you will be prompted to electronically sign and agree with our new End-User License Agreement (EULA)

By using our website/services, you hereby consent to our Privacy and Data Policy and agree to its terms.

8. More Information

If you are still looking for more information then you can contact us at [email protected]

Last revised on the 24th of March 2021